Shop’s Returns and Exchange Policy
If you are not completely happy with any items from your order you may return them to us within 30 days from date of delivery (subject to the conditions below) for a refund or store credit (you can choose on your returns form). Please note your returns must be delivered to us within this time.
RETURNS & HOME PICKUPS
We are pleased to offer a returns collection service to all customers for any purchases that meet our Returns Policy. In every package that we ship out, a pre-paid returns label is included.
To avoid disappointment, we advise that you place a new online order for any items you wish to exchange and request a refund separately for your return, as the items you want may sell out in the time it takes for us to receive your return package. We are not able to hold items and cannot guarantee their availability prior to receiving your return.
CONDITIONS FOR RETURN
Items must be in brand new condition and show no signs of wear with all original packaging, garment tags and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.
We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft clean surface.
The delivery cost of the return package will be deducted from the refund amount, this price may vary depending on the weight, volume and country of the returning package.
Notwithstanding the aforementioned policy, TURNINGPOINTE.AE reserves the right to make any final decision in case of refund requests based on unique and/or extraordinary circumstances that might arise from objective difficulties during the return process. TURNINGPOINTE.AE also reserves the right to make the final decision in lieu of the returns policy and/or to charge an additional restocking and processing fee might additionally be applied for.